Shipping policy
Orders received by 2 p.m. Eastern Time are normally shipped the same day. We try to keep adequate stock on hand, but high demand can sometimes result in backorders. Also, record companies often delay the release of new product. Orders for such product are shipped as soon as available. We will notify you of lengthy delays (over which we have no control) and, unless you tell us otherwise, will ship such items as soon as we receive them.
If you have an immediate need, please call during office hours (weekdays 9:00 a.m. to 4:00 p.m. Eastern Time USA) to discuss overnight or 2nd Day shipment options. These can be expensive, but will get the job done if you need it.
Our shipping and handling charges to destinations within the USA or to APO or FPO addresses (with USA ZIP codes) are based on the number of product items in the order, as shown in the following chart. Books or other heavier items will ship based on weight, not quantity.
| Number of Items | Shipping & Handling |
| 1 or 3 items | $4.25 |
| 4 items |
$5.00 |
| 5 or more items | $5.50 |
If an order is shipped to multiple addresses, standard charges apply to each address.
CANADIAN & OTHER NON-USA CUSTOMERS pay the actual shipping expenses from the USA to your location (not the chart prices above). Orders are shipped to you by POSTAL MAIL. No C.O.D. All orders must be prepaid by credit card in U.S. dollars, due to high banking fees for foreign checks. Payment by credit card greatly simplifies the currency conversion process as your account will automatically be billed for the correct amount, including exact postage. Note that most orders may incur your country's import charges (plus VAT and any international fees) which are necessarily the customer’s responsibility. Do not send currency. We cannot bill.
If UPS delivery is requested the shipping & handling charge equals the actual freight charge plus $1.00 on any size order. This applies to regular UPS Ground service as well as OVERNIGHT and 2ND DAY service via UPS. Please call weekdays after 9:00 a.m. and before 1 p.m. (ET) to request UPS delivery.